Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our group of technicians will do their best to reply to your advice requests in less than 1 hour. If, however, the difficulty you have come across calls for the help of the Administrators’ =Department,= we are going to address the ticket to the technician on duty and will submit a reply to inform you.

  • Top quality support service

  • Top–class Client Help And Support Service

  • Our technical help team will be on shift for you 24x7x365 to to attend to all service request tickets that you submit. We offer technical support for all the software that are pre–configured on your machine. These include our in–house designed Hosting Control Panel, the preferred Operating System along with the server administration panel (with regards to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • Each section of the Hosting Control Panel that comes free of cost with your VPS offers an inbuilt article base. There’s a bunch of illustrative how to posts and a selection of step by step video courses that display all the fundamental site control jobs. You can get access to them by clicking on the Help or Video buttons in the upper right part of each Control Panel section.