The access to the customer and technical support that a cloud web hosting company offers can tell you a lot about the services that they offer too. When you can use just email messages and / or tickets, you have almost certainly come across some reseller and not the website hosting provider. If this is the case, you'll have to wait for a few days in order to get an issue resolved as the reseller may not be checking their communication on a regular basis or they may have to consult with the actual web hosting company for additional help. If the provider offers several ways of communication with quick response time available at any moment, they're most likely the top provider, not a reseller. Which means that you will receive prompt assistance and excellent support as they'll have direct access to the servers where your account is. Whatever the issue - technical or sales, it is generally much better to have the option to communicate with your hosting company directly using your preferred way of communication.

24/7 Customer Support in Cloud Web Hosting

We provide you with 24/7 billing, customer and technical support for all our cloud web hosting. Even if you are not our customer yet and you have questions, we can help you in a timely manner and provide you with the needed information, in order to give you the choice to make the best decision when you acquire a new web hosting account. We are available at any time, including holidays and weekends, and we provide several options for communication to get in touch with us - live chat, phone, emails and support tickets. To make things easier for you, we have multiple phone numbers internationally, so you can call the one which is closer to you. The max response time for your e-mail messages and the tickets is 1 hour. The typical response time is no more than 15-20 minutes, which means that you can forget all about waiting for days to get assistance for some task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

You will be able to try our support services even before you get a semi-dedicated server account from our company as we have phone and online chat support for billing, pre-sales and common queries. Our representatives can assist you to find the ideal plan or provide you with information about our servers, in order to confirm if the system requirements for your web sites are met. If you are an active customer, you'll also be able to get in touch with us via email or via our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We guarantee that when you use any of these 2 methods of correspondence, you will get an answer within a maximum of an hour and that’s 24/7, including weekends and official holidays. If you've employed the web hosting services of other companies, even large ones, you'll be able to compare the response time as it ordinarily takes a full day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

When you use our VPS servers, you'll never need to wait for more than an hour to get help for any type of issue that you could experience regarding the server or the software that comes pre-installed with it. We guarantee this short response time for all tickets which you open via your billing Control Panel or email messages which you send to our technical support crew. We also have local telephone numbers in a couple of countries worldwide plus a live chat service where we will help you with billing, pre-sales and common questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so no matter what your question or issue is, there'll always be somebody to help you out without delay. In case you need assistance with third-party software, that you cannot set up or which gives you troubles, you are able to reap the benefits of the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server through our company, you can contact us anytime using different channels and the maximum time that you will have to wait for a reply is approximately one hour, so you can forget about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything related to the apps that are pre-installed on the server. To get in touch with us about a tech matter, you will be able to open a support ticket through the Help section of your billing Control Panel or you can send us an email message. In case you have any common questions or you'd like to know more about our web hosting services before you order, you can also use our live chat or you could call one of the local telephone numbers that we have in several countries worldwide. In the event that you'd like to have support for third-party software that you cannot deploy or manage effectively, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.